Shipping policy
At Otto, we strive to ensure your experience is as seamless and satisfying as possible, from the moment you place your order to the day it arrives at your doorstep. Please review our shipping policy below for details on shipping times, costs, and related procedures.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after you receive your order confirmation email.
- Orders placed after 12 PM will begin processing the next business day.
Shipping Methods and Delivery Times
We partner with reliable carriers to ensure your order reaches you promptly. Delivery times and shipping costs vary based on your location and selected shipping method:
Standard Shipping (2-5 Business Days)
- Flat Rate: $5.95
- Free for orders over $60
Express Shipping (1-3 Business Days)
- Flat Rate: $15
- Available for most locations
Order Tracking
- Once your order ships, you will receive a confirmation email containing a tracking number.
- You can use this tracking number to monitor your shipment’s progress directly on the carrier’s website.
Delivery Issues
We aim to ensure smooth delivery, but if you experience any issues, please refer to the guidelines below:
- Delayed Shipments: If your order has not arrived within the estimated timeframe, contact us at support@ottoforyou.com, and we’ll assist in tracking your package.
- Lost Shipments: If your tracking number indicates delivery but you haven’t received your package, notify us within 5 business days so we can resolve the issue promptly.
- Incorrect Address: Please double-check your shipping address during checkout. Otto is not responsible for packages shipped to incorrect addresses provided by the customer.
Return-to-Sender Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up from the carrier, we will:
- Offer to reship the package after verifying your address (additional shipping fees may apply).
- Issue a refund for the product cost, excluding original shipping fees, if reshipping is not preferred.
Holiday Shipping
During peak holiday seasons, processing and shipping times may be longer due to carrier delays. We recommend placing orders early to avoid potential disruptions.
Customer Support
If you have any questions about shipping or need assistance, our support team is here to help! Reach out to us at support@ottoforyou.com, and we’ll respond within 24-48 hours.
At Otto, your satisfaction is our top priority. We appreciate your trust in our brand and will do everything we can to ensure your order arrives smoothly and on time.